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Apr 19, 2019

Viral Chaya joins us and shares the importance of recognizing your company's strengths as well as it's weaknesses: "The one interesting new thing we are doing is, we do callbacks not only for our detractors, low scores, we also do callbacks for our promoters. To also try and understand what is it that we are doing...


Apr 12, 2019

Nadia de Villa joins us and shares how financial service providers like Manulife have to adapt in an ever changing environment: "The way customers interact with a company has changed, and therefore, we need to be there and think differently and think beyond our financial services walls. So in terms of digital...


Apr 5, 2019

Derek Reisinger joins us and shares how workspace environments have changed and how it affects employees: "We come from a culture of which many employees had offices. We're transitioning that. We're in a collaborative workspace now. That means glass offices if you have one, workstations otherwise. We're very, very big...


Mar 29, 2019

Ali Bouhouch joins us and shares the importance the customer in technology: "They understand that technology is a key component of that equation and they understand that at the end of the day, we can only succeed when we keep the customer at the center of all the things we do, everything from the technologies we select...


Mar 22, 2019

Bob Kupershoek joins us and shares how NBC Universal is always looking to the future: "Innovation is actually going to be very important for us in the future and I think that technology, finance, IT is growing closer and closer together in the end. We're expected to more with less amount of people, we gotta be...