Feb 16, 2018
Akiko Fukuda joins us from the RPA & AI BFSI Summit in London where she introduces us to Cotoha the AI agent. Cotoha stands for communication happiness. The organization has launched commercial customers and they’ve got a lot of positive feedback. Customers have the option of choosing a human agent or the ai bot and they are choosing the bot. Akiko explains that the younger generation in Japan doesn’t like human interaction within this service reality. She further explains that humans don’t mind asking bots questions they feel might be stupid whereas they might be reticent to do so with a human agent.