Aug 3, 2018
Manulife's Global Head of Business Process Architecture, Transition and Solutions, Nadia deVilla joins us and discusses how she kept calm and developed a plan of action in the face of the 'shiny new toy' of robotics. She utilized transparency in leading her team and also in reporting to management. She utilized transparency in leading her teams and reporting to management. She shares the automation journey from PoC to transformation. And so, Nadia and the team attacked automation with transformation in mind. This was not a short-term win, box-checking, FTE-saving technology. This technology was recognized for what it is and approache with the appropriate question: How can we change the services we provide to customers?