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Nov 15, 2018

Ale Marvaldi on making progress within UX: "If we know that people have an objective and are committed against it, they look for the path of least resistance. And UX designer job is to make sure that the path of least resistance is exactly the one that we design. So we create a single road from A to B."


Nov 8, 2018

Roxana Lungu sheds light on the potential of change within an organization: "I see change in terms of evolution, and I see what is in constant is the way we get there. The minds that we have to evolve and look at things differently and adapt very quickly for whatever is coming in that will stay but what will come along...


Nov 1, 2018

P&G's John Barraclough hones in on the effectiveness of customer focused processes: "What we want to do is before we do anything, we need to make sure that we develop a relevant business process. We think the only way to get relevance is to understand the customer and the users because fundamentally, if they're...


Oct 25, 2018

Michael Baldauf shares Raiffeisen's stance on culture between departments and with the customer: "The culture for us, the center of what we do, is personal interaction. We're a cooperative company so we always have to talk to each other and compromise. We decided not to use Chat bots because our clients wouldn't like to...


Oct 18, 2018

Martin Ruane discusses the benefits of implementing RPA into workforce processes: "You have a flip train work and the age old issue of, for an operational person, is how do you try and reconcile those and keep absolutely up to date. That's what we're seeing. So we're seeing as we reduce these more menial type...